Frequently Asked Questions

  • How do I know the clinics abroad are safe and sanitised? Is the standard the same as it is in my home country?

    We only partner with the top 20 clinics and hospitals per destination.

    Most of our clinics are internationally accredited and offer equal to or even better care than you might find in your home country.

    The most popular healthcare accreditation is with the Joint Commission International (JCI), which is a non-profit, U.S. based health organization and the gold standard for healthcare service providers around the world. JCI accreditation certifies that a medical facility meets the same rigorous standards of quality and safety as required in the US. The accreditation is given in different categories and levels.

    Please check individual clinic pages for listed accreditation in the description.

  • Can I trust the doctors? Are they certified?

    We have doctors with qualifications from USA, UK and Australia. You can check out the doctor list on the clinic pages. View their degree, experience, certification and expertise below the reviews section.

  • I’m worried about the quality of care offered?

    Well you should be. No one wants to be confronted with unnecessary or avoidable problems when it comes to the their health.

    And it’s fair to say that throughout Asia there are facilities that will offer less than adequate medical care. This is one of the main reasons we exist – to help you navigate the minefield of options available. We know the landscape, we know who offers quality, professional and safe care and have exclusively curated them to avoid risks and concerns around your safety.

  • Do the doctors speak English? Or will the clinic have a translator?

    We only connect our customers with English-speaking doctors. Our partner clinics and hospitals serve international patients on a regular basis.

    If you are not confident with English and would like to know if a doctor speaks your language, please contact our Customer Care team and we’ll find out for you.

  • What if I’m not satisfied with the clinic, what can I do?

    Nearly all of our patients are extremely happy with the results, although there are rare cases when something is not as expected. Some clinics do provide warranties.

    Be sure to check with your Customer Care representative if the  clinic you’re interested in has a guaranteed policy or not.

  • Are the prices on the site the final? Will I have to pay anything else?

    The prices shown are approximate prices. Price varies depending on the complexity of the procedure and the quality of materials that you choose once you get a proper consultation with a doctor.

    If you have any previous medical documents like x-rays or treatment plans, please send them to us so that we can provide the most accurate quote from clinics.

  • If I’m looking at more than one procedure, can you offer offer a discount?

    Yes, in some cases we are able to offer discounts, although it depends on the specifics of the treatment and the clinic involved.

    We also offer ongoing promotions for treatments. You can chat with one of our Customer Care team members to find out more about this or Sign Up if you wish to be notified of our latest news and offers.

  • What do I need to provide to make a booking?

    In order to complete a booking with us you will need to provide your full name, date of birth, a copy of your passport (so we can verify your identity on arrival) and any relevant medical history or notes.

  • Is it free to book?

    Yes! It is completely free for you to book a procedure or treatment with us. It is also important to note that we do not charge a cancellation fee should your booking not proceed.

  • When do I pay?

    You only pay at the clinic once your procedure has been completed. Cerrita is a free service to help you find the best ‘international quality’ medical treatments abroad.

  • Do clinics accept credit cards? Do they accept cash payment in my currency?

    Most clinics will offer various payment methods, including credit card and cash.

    Although most will only accept cash in the clinics local currency.

    You can check with your Customer Care representative whether your clinic will accept foreign currencies.

  • Do you provide accommodation bookings via your website? Where can I see it?

    We currently do not have accommodation bookings on our site.

    However, our team can recommend accommodation options for your chosen destination. Sometimes the clinics will have partnership agreements & deals with certain hotels & resorts, so please enquire with us and we’ll do our best to help here.

  • Does my health insurance cover procedures overseas?

    Some health insurance does cover medical procedures abroad. We have a step-by-step guide for you to check here.

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